FAQ

​How Do I Place An Order?
 

please signup to create your own account as this way we can service your requests more efficiently and keep you informed about crafts you may be interested in.


...so you are ready to order?

We have tried to make this as simple for you as possible. The first step is to select the item and add it to your basket; then proceed to the checkout and follow the instructions from there
 

Payment and Shipping

...when you are ready to pay for your chosen item or items you can pay using any credit or debit card.

If you have requested an item be custome made as it isn't in stock or you require something that is slightly different from existing stock there will be a leadtime in order to allow me agree a design and to make the item. 

After this stage I will upload picture to the website and you can then add it to your basket and check it out.
 

​Secure Ordering & Payment Options

Payment can be taken from any credit or debit cards.  

Returns & Refunds

if within seven days of the purchase date you are not satisfied with your craft item you will need to contact us and then we will arrange with you have it returned and / or provide you with a replacement or a refund.

Privacy Policy

when you have signed up as a member at no time will your information be shared with any one else unless approved for any reason with yourself beforehand..